#SKYPE CALL RECORDER FOR SKYPE HOW TO#

Seamless call recording for Skype for Business So, given these considerations – how can you find a solution to this problem? Touch Call Recording Service is the answer. Put simply, organisations cannot afford to neglect Skype for Business when it comes to call recording. Similarly, because Skype for Business can allow breakout to conventional phone lines, then these mixed-media calls would also need to be considered as part of the recording regime. Recordings can be used for training programmes, to ensure continuous improvement and learning. If conversations take place across Skype for Business, then call recording is essential, so that valuable insights are not lost to the organisation. Include Skype for Business calls in quality assurance and training programmesĪll of the above is equally applicable if you want to use recordings for quality assurance and training purposes. By the same token, the recordings should have minimal impact on the IT estate – seamless activation, recording and storage is mandatory to ensure optimal efficiency. Of course, it’s also important to ensure that recordings take place automatically, with no requirement for user action. In this case, it’s absolutely critical to ensure that you have the right access control, according to the different needs of different users.

Such measures are equally important for another key piece of legislation, General Data Protection Regulations (GDPR). Moreover, the recordings need to be protected with stringent security measures in order to ensure their integrity. So, what does this mean in practice? Well, MiFID II stipulates that all customer communications must be recorded and stored for a period of at least five years. What this means for Skype for Business call recording So, if you are using Skype for Business, then ensuring that you can easily and painlessly record all Skype for Business calls is essential to support your compliance programmes. This extends to other common communications channels, such as Skype for Business. The legislation covers any call or digital communication made on a device provided by the firm – for example, a fixed line in the office, or any tool that the firm has authorised to be used for work such as a personal mobile. Compliance matters because, since the introduction of MiFID II, financial companies have been obliged to record ALL conversations between employees and customers. The preferred solution for most customers is a single, integrated solution – not one solution for each platform. Of course, this has a complication, because Compliance Officers and CIOs must ensure that they find a solution that can record Skype for Business call as well as other channels that they might use.

#SKYPE CALL RECORDER FOR SKYPE HOW TO#

As such, any business that has a call recording policy must also consider how to include Skype for Business within their call recording programmes. It’s continuing to grow and has become a key communications channel across many enterprise segments.

How Skype for Business adoption is surgingĪccording to UC Today, Skype for Business adoption surged past 100 million seats globally in 2018. So, with that in mind, let’s look at the key things you need to know about Skype for Business call recording. Neither the online version nor the newer Microsoft Teams solution currently supports call recording, largely due to technical limitations imposed by Microsoft – although as a Microsoft partner, we expect to solve this problem in the first half of 2020. That’s because Microsoft has committed to supporting SfB server until at least the end of 2024. Specifically, we examine what this means for on-premises (SfB Server) and hybrid models. In this blog, we explore call recording options for Skype for Business. Users can also connect to conventional phone and mobile networks, from any of their active devices. In addition to enabling person-to-persons communications within a company, it also allows breakout to other Skype for Business users, in other organisations. Skype for Business is seen by many enterprises as a powerful collaboration tool that serves multiple purposes, from a single user interface.

Skype call recorder for skype